O365 DLP: ICD 9/ICD 10 Report | Golden Five Got It Fixed

Office 365 is a the most advanced hosted cloud system present in today’s world and Golden Five Consulting is the Direct reseller of Microsoft and other Cloud platforms. However Golden Five Consulting’s primary focus is IT consulting and providing the best consulting services to their customer. Golden Five Consulting goes all in for their customers.

Golden Five Consulting as a Microsoft partner do our own testing and research then take a decision if there is a bug or issue then share the customer’s business impact to Microsoft then request Microsoft (and other vendors) to change the design. This is a responsibility of a technology partner to serve the best for their partner and customer. We have been extremely focused to win this for both customer and vendor. Microsoft as a Golden Five Consulting vendor has been listening to us and we have ensured to share the impact of every concern.

When it comes to Data Loss Prevention, it can be devastating for individuals and corporations. A correct Data Loss Prevention Policy should be applied or there could be a loss of privacy and data. Office 365 is great but if some things are not configured correctly then it can cause a lot of pain to you or your customers. For one of our customers, we enabled DLP with ICD 9 and ICD 10. We found 1000s of reports in compliance mailbox with the following report sample.

Sample overview:

There is no value/context presented in this report, so admins and end users can’t identify what to fix in the document or what to add in the exception. We implemented, discussed, and explained this to our customer. The problem with our customer of over 700,000 office 365 users is how to address this for such a large population which had no context or word or value telling what is wrong in the document.

At this point, we opened Microsoft ticket and Microsoft frontend team had no clue how to fix it.

11/30/2019: Escalated to “Microsoft Corporate VP” for “One Commercial Partner”

11/30/2019: Gavriella immediately asked Barry to help

12/03/2018: Escalated to Microsoft CEO

12/10/2019: Microsoft CEO ensured to get this fixed.

03/18/2019: My customer wrote to me after investing way too much time without knowing how to address them. We passed this feedback to Microsoft CEO.

05/30/2019: DLP report changed and our hard work paid, we got this major problem of office 365 Fixed.

Design Change Request: Since November 2018 till May 2019, Microsoft worked on the Design Change Request which was requested by Golden Five Consulting and implemented the fix as shown below in the sample.

07/02/2019: Golden Five Consulting Thanked Dev (Support Engineer), Microsoft, and Satya.

6/28/2011: Microsoft released office 365 and added data loss prevention in Exchange server 2013.

8/27/2014: Microsoft released Data Loss Prevention for SharePoint and OneDrive https://www.microsoft.com/en-us/microsoft-365/blog/2014/08/27/search-sensitive-content-sharepoint-onedrive-documents/

11/30/2018: Golden Five Consulting Raised this concern that SPO and OneDrive DLP report needs a design change because report is not helping resolving customers issues with the documents.

05/30/2019: Microsoft Implemented Context Value in Data Loss Prevention Report. Value is the word which is not passing through the ICD 9/10 DLP policy.

Between the period of 11/30/2019 to 05/30/2019, we had multiple discussion with different Microsoft Group. In the end we did it, now every Office 365 Customer can start using DLP if they were using 3rd party DLP because of reporting defect.

Overall this is one of the examples (more to come) which shows there is no better Microsoft Partner exist than Golden Five Consulting who really care about their customer requirement in the real world. Consult us info@GoldenFive.net

Golden Five Consulting is currently holding the following Microsoft Competencies.

Our motivation from this blog is to share the change in DLP Reporting and Highlight Golden Five Consulting’s effort to get this design change implemented for every office 365 DLP users and non-users who were not using DLP for reporting defect. This should add more DLP consumers.

Prabhat Nigam
CEO @ LAEXUG Foundation | CTO @ Golden Five Consulting | https://www.linkedin.com/in/prabhat-nigam/


CTO @ Golden Five | CEO at LAExUG Foundation

Prabhat is 3 times Microsoft MVP Award winner. He is MBA in Information Technology and he is working as a CTO at Golden Five Consulting which is a Microsoft Gold Partner, MSP, T1CSP, and Education partner. He helps in designing, implementing, managing and supporting solutions for private messaging cloud, mergers, a collaboration between different messaging software and other migration & deployment projects for the following technologies Office 365, Azure, AWS, Exchange, SQL, ADFS, MFA, FIM, MIM and Directory services. He has worked for all big IT giants either as an employee or contractor where he has led the Global teams. He has started his career as Technical Consultant in Exchange 5.5 with Microsoft PSS and his exchange love never stopped & continued with 2000/2003/2007/2010/2013/2016/2019/O365. At one point in time, he was the only person to support EDS customers when Microsoft had closed all the supports for 5.5 and now for all old legacy Exchange versions.
He used to blog at MSExchangeGuru.com, manages multiple LinkedIn and Facebook Groups. He also Owns MSExchnageGuru YouTube channel where he uploads all his records technical sessions. Don’t forget to check his PowerShell scripts which are making admins life easier. Prabhat can be reached at PN@GoldenFive.net.

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